Privacy Policy for Aya Luxury Apartments

Effective Date: November 11, 2025

At Aya Luxury Apartments ("we," "us," or "our"), accessible from https://ayaluxury.com, we are committed to protecting the privacy and security of our guests, property owners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our booking services, or engage with our property management solutions in uMhlanga, Durban, and Dubai.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you make a reservation, inquire about property management, subscribe to our newsletter, or contact us. The types of information we may collect include:

• Personal Identification Information: Name, email address, phone number, and postal address.
• Booking & Transaction Data: Check-in/check-out dates, number of guests, special requests, and payment information (credit card details are processed securely by third-party payment gateways and are not stored on our servers).
• Identity Verification: Copies of government-issued ID or passports as required by local hospitality regulations and security protocols.
• Technical Data: IP address, browser type, operating system, access times, and referring website addresses collected automatically via cookies and analytics tools.

2. How We Use Your Information

We use the collected data for various business purposes, including but not limited to:

• Processing Reservations: To confirm bookings, send invoices, and provide check-in instructions for our self-catering apartments.
• Customer Support: To respond to your inquiries, resolve issues, and provide personalized assistance during your stay.
• Marketing & Communication: To send you newsletters, promotional offers, and updates about new luxury listings in uMhlanga or Dubai (you may opt-out at any time).
• Security & Compliance: To verify guest identity, prevent fraud, and comply with South African laws (e.g., POPIA) and international regulations.
• Improvement of Services: To analyze website traffic and user behavior to enhance our website's functionality and user experience.

3. Sharing of Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., cleaning teams, security personnel, payment processors), so long as those parties agree to keep this information confidential.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

If you would like to exercise any of these rights, please contact us at [email protected].

6. Third-Party Links

Our website may contain links to other websites (e.g., local attractions, activity providers). If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: +27 63 1994 829
• Address: uMhlanga Ridge, KwaZulu-Natal, South Africa